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No other customer has ever complained 
about this before.  What is your system 
configuration?

That sounds odd. Could you describe 
that problem in more detail?

That sounds interesting. Tell me more...

I need a bit more information on that.

Have you checked that you do not have a
dll conflict?

That is explained in the manual. 
Have you read the manual?

Your description is a bit wishy-washy. 
Have you got an expert there with you 
who could describe this more 
precisely?

That's not a bug, it's a feature!

Could you elaborate on that?